Privacy Policy

Effective Date: May 18, 2026

VIPS Flights (“we,” “us,” or “our”) is dedicated to providing exceptional travel services while prioritizing the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information when you use our website, mobile applications, and booking services.

1. Information We Collect

To facilitate your travel arrangements and provide our services, we collect several types of information:

Personal Information Voluntarily Provided by You

Contact Details: Full name, email address, phone number, and physical mailing address.
Travel Documentation: Passport numbers, visa details, date of birth, gender, and nationality as required by airlines and international immigration authorities.
Payment Information: Credit/debit card numbers, billing addresses, and payment history (processed securely through our third-party payment gateways).
Travel Preferences: Frequent flyer numbers, seating preferences, dietary restrictions, or medical accommodations required for your travel comfort and safety.

Information Collected Automatically

Log and Usage Data: IP addresses, browser types, Internet Service Providers (ISP), date/time stamps, referring/exit pages, and clickstream data.
Device Data: Device type, operating system, and unique device identifiers.

2. How We Use Your Information

We process your personal information for legitimate business purposes, including:

Providing Travel Services: Fulfilling and managing your flight bookings, ticket issuances, and itineraries.
Communication: Sending booking confirmations, flight updates, itinerary changes, and responding to customer support inquiries.
Payment Processing: Securely processing financial transactions for the services you purchase.
Security and Fraud Prevention: Monitoring, detecting, and preventing fraudulent or illegal activities to maintain the safety of our platform and users.
Legal Compliance: Complying with applicable legal obligations, government audits, and lawful requests from public authorities.

3. How We Share Your Information

We do not sell your personal data. To provide our specialized travel services, we share your information with trusted third parties only under the following circumstances:

Travel Suppliers: Airlines, ground handlers, airport authorities, and global distribution systems (GDS) necessary to secure your flight reservations.
Service Providers: Third-party vendors who perform services on our behalf, including payment processing, data analysis, email delivery, and customer service management.
Legal and Regulatory Authorities: Government bodies, embassies, customs/immigration officials, or law enforcement when required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze web traffic, optimize your browsing experience, and remember your user preferences. You can manage or disable cookies through your individual browser settings; however, doing so may limit your ability to use certain features of our booking platform.

5. Data Security and Retention

Security

We implement appropriate technical and organizational security measures designed to protect your personal data from unauthorized access, loss, or alteration. However, please note that no electronic transmission over the internet or data storage system can be guaranteed 100% secure.

Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, historical archiving, or reporting requirements.

6. Your Privacy Rights

Depending on your geographic location, you may possess specific rights regarding your personal data, which include:

Right to Access/Know: The right to request copies of the personal information we hold about you.
Right to Rectification: The right to request that we correct any inaccurate or incomplete data.
Right to Erasure (Deletion): The right to request that we delete your personal information, subject to certain legal exceptions.
Right to Opt-Out: The right to withdraw consent or unsubscribe from our marketing and promotional communications at any time.

To exercise any of these rights, please submit a request to our data compliance team via the contact details provided below.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children without verifiable parental or guardian consent. If we learn that we have inadvertently collected data from a minor without proper consent, we will take steps to delete that information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect updates to our operational practices or shifting legal requirements. Any modifications will be posted directly on this page with an updated “Effective Date.”